Frequently Asked Questions
Everything you need to know about our heritage footwear and service.
How do I determine my correct size in Truman Boots?
Most customers find that our boots fit true to size on the Brannock device. We recommend sizing down a half size from your typical athletic sneaker size for a secure, comfortable fit.
What is the typical lead time for made-to-order boots?
Our handcrafted boots typically require a lead time of 8 to 12 weeks. This ensures every pair receives the meticulous attention to detail and quality control they deserve.
Do you offer international shipping?
Yes, we ship our boots globally. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
What is your return and exchange policy?
We accept returns on unworn, pristine boots within 30 days of delivery. Please ensure you try your boots on a carpeted surface to avoid scuffing the soles, as damaged items cannot be returned.
Can Truman Boots be resoled?
Absolutely. We utilize Goodyear welt and stitchdown construction methods specifically so that your boots can be resoled by a professional cobbler, extending their lifespan for decades.
How should I care for the leather on my boots?
We recommend regular cleaning with a damp cloth and conditioning every 3-6 months with a high-quality leather balm or oil, depending on the specific leather type and your frequency of wear.